Juniper Networks produces high-performance network solutions to help service providers, enterprises, and the public sector. The company collaborated with a team of EchoUser designers to create the foundation for Orchestrator, a new software defined network tool. I was responsible for reimagining how service providers monitored their security management and configuration settings.
A deep-dive into the product revealed the most complex tasks to target were the creation and management of device configurations. The main pain-points for service providers were:
- Ramp-up time for new users.
- Ability to assess configuration gaps or issues.
- Creation of configurations for a new customer.
- Management of multiple complex configurations across different environments.